SuperFlow

Manoj Honhaga

December 30, 2024

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how subspace Seller Services Private Limited and its affiliates including subspace.money, Inc. (collectively "subspace") collect and process your personal information through subspace websites, devices, products, services, online marketplace, and applications that reference this Privacy Notice (together "subspace Services").

By using subspace Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

What Personal Information About Customers Does subspace Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to subspace Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our subspace Services.

Automatic Information: We automatically collect and store certain types of information about your use of subspace Services, including information about your interaction with content and services available through subspace Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses subspace Services and other content served by or on behalf of subspace on other websites.

Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Subspace Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve subspace Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the subspace Services.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your experience with subspace Services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to subspace Services via different channels (e.g., by phone, e-mail, chat)

Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, subspace, and others. We may also use scoring methods to assess and manage credit risks.

Does Subspace Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Subspace.money, Inc., and subsidiaries that Subspace.money, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Subspace Services. For example, the products you order through our marketplace are from third parties, you can download applications from third-party application providers from App Store, and enable third-party skills . We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplace, restaurants registered on Subspace.money,.You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Subspace.money, Inc. or Subspace Seller Services Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.
Protection of Subspace and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Subspace, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Subspace Services. For example, the products you order through our marketplace are from third parties, you can download applications from third-party application providers from App Store, and enable third-party skills . We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplace, restaurants registered on Subspace.money,.You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Subspace.money, Inc. or Subspace Seller Services Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.
Protection of Subspace and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Subspace, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

What Information Can I Access?

We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

Are Children Allowed to Use Subspace Services ?

Subspace does not sell products for purchase by children. If you are under the age of 18 years, you may use Subspace Services only with the involvement of a parent or guardian.

Account Deletion

We provide all our Users an option to request the deletion of a specific account through the support section on the Subspace App. Following such a request, we delete all such information related to the specific account including but not limited to profile information, card data, transaction details, reward details, referrals details, statement details, etc. that we are not required to retain. In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute or unresolved claims pending on your card/account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security or to fulfill our legal obligations and compliance

Examples of Information Collected

Information You Give Us When You Use Subspace Services

You provide information to us when you:

Search or shop for products or services in our marketplace;
add or remove an item from your cart, or place an order through or use Subspace Services;
provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile
upload your contacts, including access to mobile device contacts for certain services;
communicate with us by phone, e-mail, or otherwise;
complete a questionnaire, a support ticket, or a contest entry form;
employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

identifying information such as your name, address, and phone numbers;
payment information;
your location information;
your IP address;
people, addresses, and phone numbers listed in your Addresses;
e-mail addresses of your friends and other people;
content of reviews and e-mails to us;
the personal description and photograph in Your Profile
credit history information;

Automatic Information

Examples of the information we collect and analyze include:

login, e-mail address, and password;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
Subspace Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
purchase and content use history, which we sometimes aggregate with similar information from other customers to create features
phone numbers used to call our customer service number;.

Information You Can Access

Examples of information you can access through Subspace Services include:

status of recent orders (including subscriptions);
your complete order history;
personally identifiable information (including name, e-mail, and address book);
payment settings (including payment method information, promotional certificate, and gift card balances);
e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
shopping lists and gift registries (including Wish Lists);
content that you recently viewed;
Your Profile .

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

mailus@subspace.money